GW7: Install-Setup-Admin

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Updated: 1 hour 13 min ago

Finding message based on GWID in BES error log

22 November 2009 - 6:27am
There are a couple of messages in a user's mailbox that BES is having trouble with, e.g. (user name has been replaced with "username"):

[40435] (11/22 21:08:08.656):{0x1400} {username} Queuing new mail through notification. EntryId=161. Msgs Pending 0
[40000] (11/22 21:08:08.656):{0x1400} {username} Get MAIL {33236} 4B06E17D.$$$.$$$.100.1242424.1.16075.1 from GroupWise
[40000] (11/22 21:08:08.874):{0x1400} {username} PopulateRIMMessage MailSyncId=33236, RefId=0, Delivered=Fri Nov 20 18:36:02 2009 GWID=4B06E17D.$$$.$$$.100.1242424.1.16075.1
[20000] (11/22 21:08:08.906):{0x1400} {username} SEH Exception caught for GetRIMMessage(): ExceptionCode c0000005 occured at 70f46f
[20185] (11/22 21:08:08.906):{0x1400} {username} GetRIMMessage() failed: ERR_FAIL, EntryId=161

This exception happens very frequently and repeatedly on the same 2 message GWIDs but otherwise does not appear to have any major impact.

How can I search for the specific messages causing the issues? Presumably by using the GWID=4B06E17D, but no such messages under the offiles folder, so again presumably, they are in the msg....db files somewhere.

I've done a rebuild and no errors.

Thanks for any assistance.
GM

GW 7.0.3 HP4 and SLES 10 SP3

21 November 2009 - 4:04pm
I'm about to update a SLES 10 SP2, OES 2 SP1b system to SLES 10 SP3 and OES2 SP2. The server is running GW7.0.3 HP4. Though I will be upgrading to GW8 soon, I do not have time to do all upgrades at once.

Will I have trouble running Gw7 on this updated server?

Please advise.
Thanks,
Dan

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