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supportconfig for Linux
73203
The supportconfig RPM package has been renamed from ntsutils to supportutils.
Installation Instructions
- Uninstall the ntsutils RPM package
- Download the supportutils package
- Install the RPM
- Run the supportconfig command as root; use -h or man page to see more options.
- To view the information files, assuming the tarball filename is: /var/log/nts_host1_090707_1500.tbz
cd /var/log
tar jxf nts_host1_090707_1500.tbz
cd nts_host1_090707_1500
ls -l - Perform a Basic Server Health Check with Supportconfig
rpm -e ntsutils
rpm -Uvh supportutils-1.01-54.1.noarch.rpm
supportconfig
If you have difficulties installing the RPM, do the following:
- Change to the root of the file system
- Download the supportutils package
- Extract the RPM files
- The preferred method is to install the RPM using the rpm command, not rpm2cpio.
cd /
rpm2cpio supportutils-1.01-54.1.noarch.rpm | cpio -ivd
Updates to Version 2.25-140:
- Fixed suseRegister under SLE9
- Added Microsoft Virtual Server VM detection
- Now includes core file lists and contents in crash.txt
- Added NetworkManager to network.txt
- Added chkbin logs to messages.txt
- Added system environment files to env.txt
- The -u switch defaults to an FTP upload
- The -a switch default to an HTTPS upload
- The sudoers configuration is included in pam.txt
Updates to Version 2.25-136:
- Supportconfig now exports $LOG for plugin interaction
- Includes full NCC details for proxy registration troubleshooting
- Fixed the NCS resouce log file location
Note: Detailed system information and logs are collected and organized in a manner that helps reduce service request resolution times. Private system information can be disclosed when using this tool. If this is a concern, please prune private data from the log files. Several startup options are available to exclude more sensitive information. Refer to the man page to see these options.
| Attachment | Size |
|---|---|
| supportutils-1.01-54.1.noarch.rpm | 69.63 KB |
Related Articles
User Comments
Why not include it?
Submitted by jeffry on 1 May 2008 - 12:51pm.
Would be nice if this could be included in the normal OES/Linux software selection and the rug channels...
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Including the suportconfig
Submitted by jrecord on 1 May 2008 - 3:28pm.
We are working at including the supportconfig in the distribution. There is a lot involved in adding it, in addition to getting approval. Thanks for the suggestion!
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Adding supportutils
Submitted by jrecord on 5 November 2008 - 1:33pm.
supportutils is included in the base install for SLE11.
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Sysstat package
Submitted by WalterH on 12 May 2008 - 8:37am.
It seems that supportconfig needs the sysstat package to include some CPU statistics. But there is no warning if sysstat is not installed.
Walter
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Sysstat package
Submitted by jrecord on 13 May 2008 - 3:36pm.
Supportconfig will use iostat, mpstat and sar if the sysstat package is installed, otherwise it skips that data. Supportconfig is intended to have as little dependencies as possible. This way it gathers what information it can, regardless of the packages installed.
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How about an option to show
Submitted by djh0653 on 10 June 2008 - 11:57am.
How about an option to show the differences in a current config file from a "baseline" config file.
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Baseline diff
Submitted by jrecord on 11 June 2008 - 3:01pm.
I've thought about this before, but there are already some excellent tools to compare files (kdiff3, vimdiff, kompare). So, I really haven't felt a need to go beyond what is already there.
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File System List a way to long
Submitted by mkoeppl on 23 July 2008 - 8:06am.
Great tool but
it seems that it always scans the whole / in the File System List Section. This is pretty useless for troubleshooting a fileserver.
The option -L seems to be always set.
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File System List too long
Submitted by jrecord on 28 July 2008 - 8:47am.
This option is not set by default, and must have been changed.
The following switches will enable a full file listing: -ALe -or- /etc/supportconfig.conf has been modified with either of the following:
ADD_OPTION_FSLIST=1
ADD_OPTION_EDIR_SEARCH=1
You can force supportconfig to run with it's default settings using -D, which will not set ADD_OPTION_FSLIST.
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download.opensuse.org is offline
Submitted by anonymous (not verified) on 10 October 2008 - 8:59am.
As of today, October 10. The link to download.opensuse.org appears to be down.
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Thanks for the heads-up!
Submitted by ssalgy on 10 October 2008 - 10:36am.
We contacted them, and they said they are having outages that should be solved by tomorrow. Sorry for the inconvenience!
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script include option send report to SUPPORT ?
Submitted by paulparker on 25 December 2008 - 2:38am.
AS NON Technical user several times tried send tarball error data to SUPPORT only to find it changes in size...
Asked to send the Support Utilities - Supportconfig
Script Version: 2.25-82
Script Date: 2008 12 04
The tarball reports created when logged in as SU
The Siebel eService am logged in as username, not SU.
When loading the tar file from /var/log
it appears to be 889.9 KB
However after load it shows as 65 (bytes ?? ) and they can not read it.
IF am wrongly sending it as user-self and NOT SU, how do I change it so can load them or send them as SU not username ?
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report to SUPPORT
Submitted by jrecord on 2 January 2009 - 2:55pm.
You have mentioned several issues. I'm not exactly sure what your question is. However, I will answer the question about root verses non-root user. The supportconfig script forces you to run as root. If you use startup options to upload to support, that too will be as the root user, but the tarball will be uploaded using the anonymous user on the ftp server. Hope that helps.
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install automatically, too
Submitted by konsultor on 27 February 2009 - 1:22pm.
There's no mention above about the option to install on download automatically. The file ends up in /sbin with root as owner, but I found it and ran it with sudo.
Also not mentioned is the option for a command line entry that tells the app to ftp the tarball. The instruction shows up at the end of the test. If you enter the command to ftp, it performs the entire test again--not very efficient. Could supportconfig check for the presence of a recent tarball to ftp before making another?
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Supportconfig Direction
Submitted by jrecord on 27 February 2009 - 3:01pm.
The supportutils package is not included in the SLE10 distribution, but will be included for SLE11. We are currently looking at possibly adding it to SLE10 SP3, which would make it installable from yast. I presume this is what you mean by "automatic" install on download.
The whole point is to gather current information. I could add an option to upload a specific tar ball, but then again you could just ftp the file yourself. So the only time supportconfig cares about uploading, is after it's gathered the current information.
You could use the -d and -f options in connection with one another. -d will gather the information and not compress it. The -f will then compress that directory into a tar ball. If you combine -f with -u, it would compress the nts_* directory created by -d and upload it to the upload target. Refer to supportconfig(8).
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