Tool

The iPrintInfo script gathers iPrint-related information to help in troubleshooting iPrint issues. The following information is obtained in the script executions process.

1. Rights and permissions on each file installed by iPrint
2. Rights on specific directories.
   

   	/var/opt/novell/iprint
   	/etc/opt/novell/iprint/conf/
   	/var/opt/novell/run/iprint
   	/opt/novell/iprint/bin
   	/etc/opt/novell/iprint/httpd/conf/
   	/var/opt/novell/iprint/mod_ipp/
   	/var/opt/novell/iprint/htdocs/
   	/var/opt/novell/iprint/[psm_name].psm
   	
           #If NSS Clustering is installed
   	Show eDir rights on /var/opt/novell/log/iprint
   	Show eDir rights on /var/opt/novell/iprint
   
   

3. Content of specific files.

   	/etc/opt/novell/iprint/conf/idsd.conf
   	/etc/opt/novell/iprint/conf/ipsmd.conf
   	/etc/opt/novell/iprint/httpd/conf/iprint_g.conf
   	/etc/opt/novell/iprint/httpd/conf/iprint_ssl.conf
   	/etc/nam.conf
   	/etc/novell-release
   	/etc/SuSE-release
   	/etc/hosts
   	/etc/passwd
   	/etc/group
   	/etc/openwbem/openwbem.conf
   	/etc/apache2/httpd.conf
   	/etc/sysconfig/apache2
   	*/etc/sysconfig/proxy
   	*/var/opt/novell/iprint/resdir/
   
   	#If NSS Clustering is installed
   	/var/opt/novell/ncs/[iPrint Resource.load]
   	/var/opt/novell/ncs/[iPrint Resource.unload]
   	
   

4. Miscellaneous commands.
   

   	ps -eaf | grep iprint
   	uname -a
   	ifconfig | grep "inet addr"
   	id admin
   	id wwwrun
   	id iprint
   	netstat -atnp | grep 631
   	namuserlist -x 
   	namgrouplist -x
   	mount | grep nssvol
   

5. Log Files.
   

   	/var/opt/novell/log/iprint/idsd.log
   	/var/opt/novell/log/iprint/ipsmd.log
   	/var/log/messages
   	/var/log/apache2/error_log
   	/var/log/apache2/access_log
   	/var/lib/novell-lum/nam.log
   	/var/opt/novell/log/iprint/ipsmprov.log
   	/var/opt/novell/log/iprint/iprintgw.log
   	*/var/opt/novell/log/iprint_nss_relocate.log
   	*/var/opt/novell/iprint/.psm/ndpsmmon.log
   
   

* Denotes changes from version 1.3 to 1.5

Installation Instructions

1. Download iPrintInfo-1.5.tgz
2. Open a Terminal window and type “su”
3. Enter root’s password
4. Extract the script from the tarball
   #tar –xzvf iPrintInfo-1.5.tgz
5. Make the script executable.
   #chmod 755 iPrintInfo.sh
6. Run the iPrinInfo-1.5.sh script
   #./iPrintInfo.sh -c o=MyOrganization
   Note: Using a –h will display other parameter options if desired.
7. Default execution of this script will create a file in the current directory called iPrintInfo-1.5-[year]-[month][day]-[hour][minute].txt