Enterprise Level Business Service Management
Reduce IT outages and downtime, lower IT costs, and improve productivity
Features & Benefits
- Reduce downtime 50 percent
- Reduce IT downtime and outages by 50 percent or more. Novell Business Service Manager automatically consolidates and correlates existing, multi-vendor IT management data into a comprehensive end-to-end model. This model gives you a complete view of the mission-critical services and applications that support your business. It also shows the IT components, relationships and dependencies that support those services and applications. More +
- Understand IT issues in a business context
- Novell Business Service Manager dynamically links the business-related services IT delivers to the underlying IT infrastructure. You can use this powerful BSM software to understand how IT issues affect your business. Our unique dashboard visualization enhances existing management tools. This means that complex IT infrastructures can be managed, not as a set of components, but rather as the set of services that IT delivers to the business. More +
- Increase IT productivity by 33+ percent
- Novell Business Service Manager gives IT one platform from which to integrate and interpret data from management tools, log files, event streams, mainframes and more. With Business Service Manager, you’re reducing IT outages and downtime by a significant amount. In addition, you’re managing your IT infrastructure and services from a single user interface (UI)–so there’s just one UI to learn–not multiple. In this way, IT can support complex IT infrastructures with reduced training and learning curves.
- Reduce IT costs by 30 percent or more
- From improving staff productivity to slashing multiple management licenses, Novell Business Service Manager gives you a variety of ways to cut your IT management costs. Forrester Research estimates that cost savings from implementing a Business Service Management solution can amount to 30 percent or more. It’s easy to envision gains like this when you’re reducing IT outages and downtime by 50 percent or more.
- Increase IT accountability
- Keep the business informed. Novell Business Service Management empowers business and IT management with a real-time representation of how the business is doing. (Not just lists of events and alarms.) This keeps executives in the know. Which not only helps keep them satisfied, but can also help them make better business decisions.
- ITIL best practice adoption
- You can significantly accelerate any ITIL best practice project you have in mind. If you are looking to quickly build and deploy configuration management and/or IT service quality monitoring projects, take a good hard look at Novell Business Service Management. Powerful integration capabilities, coupled with solutions that automate CMDB and SLM development and deployment, make Novell Business Service Management the perfect BSM software choice. More +
Talk to us about how you use our Business Service Management software to monitor and manage the services you deliver +
